Zendesk Support Administrator Expert practice examsIn development
Zendesk Support Administrator Expert
Administering the service desk many organisations run instead of ServiceNow: the ticket and user model, roles and field visibility, the support channels, and then the business rules — the trigger, automation and macro distinction that the exam returns to repeatedly — along with SLA policies, schedules and Explore reporting.
What you get
Papers are cut from the bank and weighted like the real exam, and no question appears in two of them. Every wrong answer comes back on later days until you have it right.
What the exam covers
| Users, tickets, channels and access | Not published |
| Business rules, SLAs and reporting | Not published |
Two sample questions
1. What does omnichannel routing coordinate?
- The SLA targets on each ticket
- Work across channels pushed to agents — correct
- The brand identities on each form as it happens
- The email authentication records
Why: It balances tickets, messaging and calls across the team.
2. What decides which fields a ticket shows?
- The brand's SPF record
- The SLA policy applied
- The ticket form — correct
- The view it appears in
Why: The ticket form determines which fields appear on the ticket.
The real Zendesk Support Administrator Expert exam
| Length | 90 minutes |
|---|---|
| Questions | 60 |
| Pass mark | Scaled score; Zendesk does not publish the percentage |
| Price | Purchased per attempt through the Zendesk certification portal |
| Recommended before you sit it | None enforced. Around six months of hands-on administration of a live Zendesk account is assumed. |
| Valid for | Does not expire, though it is tied to the product version examined |
Exam facts as published by Zendesk; always check the vendor’s page before you book.
Study Zendesk Support Administrator Expert with Chiron
Chiron is invitation-only while we are in beta, and nothing is for sale yet: invited accounts use every paper, drill and course note for free.