CSA practice examsIn development
ServiceNow Certified System Administrator
Administering a ServiceNow instance: navigating and configuring the interface, users and roles, the table model and access control, the service catalog and automation, and enough scripting and data import to be useful.
What you get
Papers are cut from the bank and weighted like the real exam, and no question appears in two of them. Every wrong answer comes back on later days until you have it right.
What the exam covers
| User interface and navigation | 20% |
| Collaboration | 20% |
| Database administration | 30% |
| Self-service and process automation | 20% |
| Introduction to development | 10% |
Two sample questions
1. What is an order guide for?
- Ordering several items at once — correct
- Guiding a fulfiller through the work
- Approving a request in several steps
- Reporting on the requests each month
Why: A new-starter bundle is the classic example.
2. What does a group represent?
- Users with roles — correct
- A single table
- A form view
- An access rule
Why: A group is a set of users who can share roles and assignments.
The real CSA exam
| Length | 90 minutes |
|---|---|
| Questions | 60 |
| Pass mark | Not published by ServiceNow |
| Price | $150 USD for a standalone voucher |
| Recommended before you sit it | None. Unlike most implementation specialist exams, this one is not gated behind paid training. |
| Valid for | No fixed expiry, but a free delta exam must be passed at each platform release |
Exam facts as published by ServiceNow; always check the vendor’s page before you book.
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