CIS-ITSM practice examsIn development
ServiceNow Certified Implementation Specialist - IT Service Management
Implementing ITSM on ServiceNow: incident restoring service and problem removing the cause, the three change types with risk and conflict detection, the service catalogue and the request, item and task structure, SLA definitions with pause conditions, and a CMDB governed by identification and reconciliation rules.
What you get
Papers are cut from the bank and weighted like the real exam, and no question appears in two of them. Every wrong answer comes back on later days until you have it right.
What the exam covers
| Incident management and problem management | Not published |
| Change management, request fulfilment and the service catalogue | Not published |
| Service level management and the configuration management database | Not published |
Two sample questions
1. What is a service level agreement?
- A contract signed with an external supplier
- A commitment on how quickly work is done — correct
- A report on the performance last month
- A priority assigned to a record
Why: It is agreed with the business rather than imposed.
2. What is an assignment group?
- A team — correct
- A CI class
- An SLA
- A variable
Why: An assignment group is the team responsible for handling assigned work.
The real CIS-ITSM exam
| Length | 90 minutes |
|---|---|
| Questions | 60 |
| Pass mark | Not published; ServiceNow reports pass or fail |
| Price | $300 USD |
| Recommended before you sit it | ServiceNow Certified System Administrator is required before the implementation specialist exam. |
| Valid for | Maintained through mandatory delta exams at each platform release |
Exam facts as published by ServiceNow; always check the vendor’s page before you book.
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