CIS-HR practice examsIn development
ServiceNow Certified Implementation Specialist - Human Resources
HR service delivery implementations: services and centres of excellence, HR profiles synchronised from the system of record, criteria deciding which employees see which services, and the confidentiality model where access is the intersection of role, function and case restriction; then lifecycle events orchestrating onboarding across departments as one tracked case, the Employee Centre and knowledge audiences, document management with retention, integration that leaves the HR platform authoritative, and an implementation method that designs access first.
What you get
Papers are cut from the bank and weighted like the real exam, and no question appears in two of them. Every wrong answer comes back on later days until you have it right.
What the exam covers
| The HR data model, cases and confidentiality | Not published |
| Lifecycle events, employee experience and implementation | Not published |
Two sample questions
1. What is employee journey management for?
- Recording the cases an employee raised
- Tracking the training they completed
- Guiding someone through a change — correct
- Storing the documents they signed
Why: A relocation or a promotion is a journey of its own.
2. What does the intersection model prevent?
- Wide access — correct
- Any access
- Slow routing
- Worker sync
Why: Requiring role, COE and restriction together prevents over-broad access.
The real CIS-HR exam
| Length | 90 minutes |
|---|---|
| Questions | 60 |
| Pass mark | Scaled score; ServiceNow does not publish the percentage |
| Price | Included with a ServiceNow training partnership or purchased per attempt |
| Recommended before you sit it | ServiceNow Certified System Administrator, plus the mandatory HR Service Delivery training. |
| Valid for | Maintained through the twice-yearly release delta courses |
Exam facts as published by ServiceNow; always check the vendor’s page before you book.
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