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Salesforce Certified Agentforce Specialist

Salesforce · intermediate · 105 minutes

Configuring generative AI on the Salesforce Platform: Prompt Builder template types, grounding and access, the Einstein Trust Layer and model access, Agentforce Data Library and Data 360 chunking, indexing and retrievers, agents built in the new Agentforce Builder with Agent Script, subagents (topics) and actions, variables and filters, channels, the agent user and Employee and Service agents, the Agent API, Testing Center, sandbox-to-production deployment, Agentforce Observability and analytics, and multi-agent orchestration with MCP and A2A.

What you get

603practice questions
10full papers of 60
14course chapters · 3.4 hours
100%answers explained

Papers are cut from the bank and weighted like the real exam, and no question appears in two of them. Every wrong answer comes back on later days until you have it right.

What the exam covers

From Salesforce’s published outline, read on 11 October 2026. Vendor page

Prompt Engineering20%
Data 360 Fundamentals20%
AI Agents35%
Testing, Deployment, and Maintenance10%
Governance and Observability10%
Multi-Agent Orchestration5%

Two sample questions

Two of the 603, with the answer and the explanation.

1. A help center wants recently updated and frequently viewed articles to rank higher. What should the administrator configure?

  1. A separate search index that holds only new articles
  2. Recency and popularity ranking factors — correct
  3. A prefilter on the article title for recent versions
  4. A custom scorer that reorders the results by date

Why: Ranking factors such as LastModifiedDate and view counts influence hybrid ranking.

2. How does a Salesforce administrator give a sales team access to one specific Employee agent?

  1. Share the agent's record with the sales team's role in the hierarchy
  2. Add the team's users as members of the agent's own agent user
  3. Add their permission set or profile on Agent Access — correct
  4. Assign each of them the Manage AI Agents permission in Setup

Why: Access to Employee agents is granted per agent through permission sets or profiles.

The real Salesforce Certified Agentforce Specialist exam

Length105 minutes
Questions60 scored, plus up to 5 unscored
Pass mark72%
Price$200 USD; a retake is $100 USD
Recommended before you sit itNone. Salesforce expects about a year of platform configuration experience, including Data 360, and recommends Agentblazer status and the Platform Administrator and Platform App Builder certifications.
Valid forNo expiry, but a maintenance module must be completed on Trailhead once a year

Exam facts as published by Salesforce; always check the vendor’s page before you book.

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