Salesforce Certified Administrator practice examsIn development
Salesforce Certified Administrator
Administering a Salesforce org: the layered security model, objects and relationships, the sales and service applications, data management and reporting, and automation with Flow now that Workflow Rules and Process Builder have been retired.
What you get
Papers are cut from the bank and weighted like the real exam, and no question appears in two of them. Every wrong answer comes back on later days until you have it right.
What the exam covers
| Configuration and setup | 20% |
| Object manager and Lightning app builder | 20% |
| Sales and marketing applications | 12% |
| Service and support applications | 11% |
| Productivity and collaboration | 7% |
| Data and analytics management | 14% |
| Workflow and process automation | 16% |
Two sample questions
1. What does a macro do for an agent?
- Records the steps an agent performed
- Routes the case to another agent
- Sends the customer a survey afterwards
- Runs a series of steps on the record — correct
Why: Repetitive replies stop being typed out each time.
2. What does a roll-up summary do?
- Sums children — correct
- Copies a field
- Sets a picklist
- Builds a layout
Why: A roll-up summary counts or sums values from child detail records.
The real Salesforce Certified Administrator exam
| Length | 105 minutes |
|---|---|
| Questions | 60 scored, plus up to 5 unscored |
| Pass mark | 65% |
| Price | $200 USD; a retake is $100 USD |
| Recommended before you sit it | None. Salesforce recommends six months of hands-on administration. |
| Valid for | No expiry, but a free maintenance module must be completed each year or the credential lapses |
Exam facts as published by Salesforce; always check the vendor’s page before you book.
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