ITIL 4 Foundation practice examsIn development
ITIL 4 Foundation
ITIL 4 Foundation provides a comprehensive understanding of the ITIL 4 framework for IT service management. It introduces candidates to the management of modern IT-enabled services, key concepts, the four dimensions of service management, the service value system, the service value chain, and essential ITIL practices. ITIL 4 aligns IT services with business strategy and is the most widely adopted ITSM framework globally.
What you get
Papers are cut from the bank and weighted like the real exam, and no question appears in two of them. Every wrong answer comes back on later days until you have it right.
What the exam covers
| Key Concepts of Service Management | 15 |
| The ITIL Guiding Principles | 15 |
| The Four Dimensions of Service Management | 10 |
| The Service Value System (SVS) | 10 |
| The Service Value Chain | 15 |
| General Management Practices | 20 |
| Service Management and Technical Practices | 15 |
Two sample questions
1. What is a service request?
- A. An unplanned interruption to a service
- B. A request from a user for information, advice, a standard change, or access to a service
- C. A cause of one or more incidents
- D. A change that requires CAB approval
Why: A service request is a request from a user or their authorized representative for something that is part of normal service delivery, such as information, advice, a standard change, or access to a service.
2. What is the role of the change schedule in communication?
- A. It stores change request forms
- B. It helps communicate planned changes to stakeholders, avoid conflicts, and coordinate resources
- C. It tracks incident resolution times
- D. It stores SLA documents
Why: The change schedule serves as a communication tool, helping stakeholders understand what changes are planned, when they will occur, and how to avoid conflicts with other activities.
The real ITIL 4 Foundation exam
| Length | 60 minutes |
|---|---|
| Questions | 40 |
| Pass mark | 65% (26/40) |
| Price | $383 USD |
| Recommended before you sit it | None |
| Valid for | Lifetime (no renewal required) |
Exam facts as published by PeopleCert / Axelos; always check the vendor’s page before you book.
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