ITIL 4 Specialist CDS practice examsIn development
ITIL 4 Specialist: Create, Deliver and Support
The end-to-end delivery module of ITIL 4: designing and improving a service value stream around the bottleneck, what each practice contributes, prioritising and managing work with shift left and automation, sourcing decisions, and the teams, culture and technology that carry it.
What you get
Papers are cut from the bank and weighted like the real exam, and no question appears in two of them. Every wrong answer comes back on later days until you have it right.
What the exam covers
| Planning and building a service value stream, and how the practices contribute | Not published |
| Prioritisation, work management and sourcing, and teams, culture, collaboration and technology | Not published |
Two sample questions
1. What does the guiding principle keep it simple and practical advise for a value stream?
- Remove the practices that are hardest
- Use the simplest tool on the market
- Reduce the number of people involved
- Remove steps that add no value — correct
Why: Keeping it simple and practical means removing steps that do not contribute to an outcome, which keeps the value stream efficient rather than burdened with unnecessary complexity.
2. Why should metrics be chosen to reflect outcomes rather than only activity?
- Activity metrics are harder to collect
- Outcomes cannot be measured objectively
- Activity data is confidential to the team
- Activity can look healthy while outcomes are poor — correct
Why: A team can be busy and hit activity targets while the consumer outcome is poor, so metrics that reflect the outcome, such as value delivered, matter more than counts of activity.
The real ITIL 4 Specialist CDS exam
| Length | 90 minutes |
|---|---|
| Questions | 40 |
| Pass mark | 70%, or 28 of 40 |
| Price | Sold through PeopleCert and accredited training organisations; the price varies by region and bundle |
| Recommended before you sit it | The ITIL 4 Foundation certificate is required. |
| Valid for | 3 years |
Exam facts as published by PeopleCert / Axelos; always check the vendor’s page before you book.
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