BMC Certified Professional: Helix ITSM practice examsIn development
BMC Certified Professional: BMC Helix ITSM
Remedy and Helix still run large European enterprises and governments: the Action Request System with forms and the three workflow types that explain every unexpected behaviour, foundation data that must exist before anything works, and the incident, problem, change and asset applications; then configuration against customisation with overlays keeping upgrades possible, the layers of permission, support group, row-level access and licence, the integration mechanisms, and filter traces and archiving in operations.
What you get
Papers are cut from the bank and weighted like the real exam, and no question appears in two of them. Every wrong answer comes back on later days until you have it right.
What the exam covers
| Architecture, foundation data and the ITSM processes | Not published |
| Configuration, permissions, integration and operations | Not published |
Two sample questions
1. A permission change locked out a support group. Which practice would have caught this first?
- Testing the permission change in a safe context first — correct
- Recording the change in the audit trail as it is made
- Notifying the support group before it is applied
- Scheduling it within an approved change window
Why: Testing a permission change in a safe context first would catch a lockout before it hits production.
2. What does a workaround let a team do before a fix?
- Restore service quickly — correct
- Delete the whole record
- Renew a software licence
- Send a follow-up survey
Why: Workarounds keep service running while a fix is found.
The real BMC Certified Professional: Helix ITSM exam
| Length | 90 minutes |
|---|---|
| Questions | 60 to 70 |
| Pass mark | Around 70%, published per exam version by BMC |
| Price | Purchased per attempt through BMC Education Services |
| Recommended before you sit it | None enforced. The BMC administration courses and production experience are assumed. |
| Valid for | Tied to the product version examined |
Exam facts as published by BMC; always check the vendor’s page before you book.
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