ACP-420 practice examsIn development
Atlassian Certified Managing Jira Service Projects for Cloud
Running Jira Service Management: service projects with unlicensed customers, request types and the portal, queues and SLAs with pause conditions, the ITSM practice templates, Assets with reference relationships enabling impact analysis, and automation and reporting.
What you get
Papers are cut from the bank and weighted like the real exam, and no question appears in two of them. Every wrong answer comes back on later days until you have it right.
What the exam covers
| Service projects, the customer portal, request types, queues and service level agreements | Not published |
| ITSM practices, Assets, automation and reporting | Not published |
Two sample questions
1. Which is a benefit of automation for status updates to customers?
- Accurate impact assessment before each change
- Timely, consistent communication with less effort — correct
- Faster approval of each of the changes that are raised
- Better relationships recorded between assets
Why: Automated status updates give customers timely, consistent communication with less agent effort.
2. What does a queue filter typically use?
- A service report period
- A customer portal colour
- Issue criteria — correct
- An agent licence type
Why: Queues filter issues by status, type or other fields.
The real ACP-420 exam
| Length | 180 minutes |
|---|---|
| Questions | 75 |
| Pass mark | Not published; Atlassian reports a scaled score with pass or fail |
| Price | $249 USD |
| Recommended before you sit it | None formally; Atlassian recommends practical experience administering service projects. |
| Valid for | 2 years |
Exam facts as published by Atlassian; always check the vendor’s page before you book.
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