AB-250 practice examsFinished
Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate
Designing AI-powered contact centres with Dynamics 365 Contact Center: deploying the Copilot Service workspace and agents, implementing chat, digital and voice channels with outbound and workforce management, configuring agent-assist and voice agents in Copilot Studio, unified and skills-based routing, the representative and supervisor experience, and analytics with Power BI and Application Insights.
What you get
Papers are cut from the bank and weighted like the real exam, and no question appears in two of them. Every wrong answer comes back on later days until you have it right.
What the exam covers
| Deploy Dynamics 365 Contact Center | 15-20% |
| Implement channels | 30-35% |
| Configure agents and AI capabilities | 10-15% |
| Configure work distribution | 10-15% |
| Configure the Dynamics 365 Contact Center representative experience | 15-20% |
| Manage analytics for the Dynamics 365 Contact Center | 10-15% |
Two sample questions
1. What does an overflow rule handle?
- A conversation the customer abandoned
- A queue holding more than it can serve — correct
- A channel outside its business hours
- A representative exceeding their capacity
Why: Overflow rules handle a queue holding more than it can serve.
2. How often does the direct callback offer repeat while a caller waits?
- Every 120 seconds — correct
- Every 10 minutes
- Every 30 seconds
- Once, then not again
Why: The first offer plays after 30 seconds of waiting.
The real AB-250 exam
| Length | 100 minutes |
|---|---|
| Questions | 40-60 |
| Pass mark | 700 out of 1000 |
| Price | Standard Microsoft exam pricing; varies by region |
| Recommended before you sit it | Experience with CCaaS solutions and contact centre channels; familiarity with Power Platform, Copilot Studio, Power BI, Teams and Microsoft Foundry. |
| Valid for | One year; renew free on Microsoft Learn |
Exam facts as published by Microsoft; always check the vendor’s page before you book.
Study AB-250 with Chiron
Chiron is invitation-only while we are in beta, and nothing is for sale yet: invited accounts use every paper, drill and course note for free.